Refund and Returns Policy

Last Updated: 2026/2

At ZAVENA Store, customer satisfaction is very important to us. Please read our Refund and Returns Policy carefully before making a purchase.

  1. Return Eligibility

    Customers may request a return within 10 days from the date of receiving the order.

To be eligible for a return:
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The product must be undamaged and not show any signs of wear.

ZAVENA Store reserves the right to refuse returns that do not meet these conditions.

  1. Non-Returnable Items

    The following items cannot be returned:
    • Items that have been used, damaged, or altered after delivery.
    • Accessories that are not in their original condition.
    • Any item returned after the 10-day return period.

  2. Return Process

    To initiate a return, please contact us at:
    zavenastore@outlook.com

Please include:
• Your full name
• Order number
• Reason for return
• Clear photos of the product (if damaged or incorrect item)

Once your return request is approved, we will provide instructions for returning the item.

  1. Refunds

    After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:
• Refunds will be processed within a reasonable timeframe.
• The refund will be issued via the original payment method (if applicable).

Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

  1. Exchange Policy

    Exchanges are allowed within 10 days, subject to product availability and condition requirements mentioned above.

  2. Shipping for Returns

    Customers are responsible for return shipping costs unless the return is due to a mistake from our side.

  3. Damaged or Wrong Items

    If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

  4. Contact Us

    If you have any questions regarding this policy, please contact us at:
    Email: zavenastore@outlook.com

Thank you for shopping with ZAVENA Store.