Shipping Policy

Last Updated: 2026/2

At ZAVENA Store, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.

  1. Shipping Partner

    We ship all orders within Egypt through our trusted shipping partner: Bosta.

  2. Processing Time

    Orders are processed within 1–2 business days after order confirmation.
    Orders placed on weekends or public holidays will be processed on the next business day.

  3. Delivery Time

    Estimated delivery time is between 3 to 7 business days depending on your location within Egypt.

Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, public holidays, or courier delays.

  1. Shipping Fees

    Shipping fees are calculated at checkout and may vary depending on the delivery location.

  2. Order Tracking

    Once your order is shipped, you may receive tracking details (if available) to monitor the delivery status of your package.

  3. Failed Delivery Attempts

    If the courier is unable to deliver the package due to incorrect address details or unavailability of the customer, additional shipping fees may apply for re-delivery.

  4. Damaged or Missing Items

    If you receive a damaged package or if any item is missing, please contact us within 48 hours of receiving your order at:
    zavenastore@outlook.com

Please include your order number and photos (if applicable), and we will assist you as soon as possible.

  1. Contact Us

    For any shipping-related questions, please contact us at:
    Email: zavenastore@outlook.com

Thank you for shopping with ZAVENA Store.