Shipping Policy
Last Updated: 2026/2
At ZAVENA Store, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.
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Shipping Partner
We ship all orders within Egypt through our trusted shipping partner: Bosta. -
Processing Time
Orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. -
Delivery Time
Estimated delivery time is between 3 to 7 business days depending on your location within Egypt.
Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, public holidays, or courier delays.
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Shipping Fees
Shipping fees are calculated at checkout and may vary depending on the delivery location. -
Order Tracking
Once your order is shipped, you may receive tracking details (if available) to monitor the delivery status of your package. -
Failed Delivery Attempts
If the courier is unable to deliver the package due to incorrect address details or unavailability of the customer, additional shipping fees may apply for re-delivery. -
Damaged or Missing Items
If you receive a damaged package or if any item is missing, please contact us within 48 hours of receiving your order at:
zavenastore@outlook.com
Please include your order number and photos (if applicable), and we will assist you as soon as possible.
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Contact Us
For any shipping-related questions, please contact us at:
Email: zavenastore@outlook.com
Thank you for shopping with ZAVENA Store.
